PROJECT'S OUTPUTS

Output | 01

Output 01 | Needs Analysis

This output has been incorporated into the 3rd output due to its cancellation by the Turkish National Agency during the evaluation phase.

Output | 02

Output 02 | Preparation and implementation of questionnaires to the Target Group and Partners

During the period from the start of the project to the end, Antalya Metropolitan Municipality (AMM), as the leading organization for this output, will create evaluation surveys applied to partners, and target groups, to measure the effectiveness of the project. Evaluation surveys will enable timely interventions by identifying the operability of the project and defective issues throughout the project. Solution suggestions will be brought to the problems detected by the surveys to be applied at each TPM meeting, and they will be shared with the partners.

AMM is also responsible for monitoring and evaluation. Surveys will be created and data analysis will be done on SPSS. Surveys will be applied to the target groups and project execution teams of all partners.

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Output | 03

Output 03 | Developing the Training Content, Program and Materials

After the preparation of the database about the project, The University of Rome Sapienza will examine prepared analysis reports (O1 and O9), will determine the topics that will be included in the training, and will do a literature review regarding the scope of the training. After the training objectives and scope are clarified, (O3) the University of Rome Sapienza will design the training program, will determine the methodology, will select the applications, and will prepare the materials. All materials, content, and applications to be used in education will be turned into a book by the University of Rome Sapienza and distributed to the participants before the training. This book will be written in English.

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Output | 04

Output 04 | E-Learning Modules

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Output | 05

Output 05 | Short Videos

Short videos (O5) will cover the communication problems and life difficulties that immigrants face in the countries they live in. The purpose of the preparation of the videos is to raise awareness about being immigrants, to trigger the feeling of empathy, and to emphasize the common life culture. These videos, which will have a universal content, will contribute to the internationalist dimension of the project by highlighting that the communication problem, which is the subject of the project, is a global problem. The speech content of the videos will be delivered to the leading organization in English text.

The leading organization of this output is the Satu Mare County Intercommunity Development Association. The University of Rome Sapienza, Antalya Provincial Directorate of Migration Management, Learning for Integration Association, and Satu Mare County Intercommunity Development Association is participants in the preparation of the videos to be shot in their own countries. Participants will do interviews with the motto 'Not just Language' with the immigrant profile in their country. The average duration of a video will be 1-2 minutes. Each participant will shoot a video. The videos captured will have a minimum resolution of 1080p and will not have sound, image, and content that are difficult to understand. On the videos to be shot, ideas are discussed at the second TPM, and the video contents of the participants will be clarified. The videos taken will be published on the project website, on the YouTube channel, on other social media accounts, on the application to be developed, and on the training and seminars to be organized.

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Output | 06

Output 06 | In-service Training Module

The in-service training module (O6) will be created by Antalya Provincial Directorate of Migration Management, in line with the project results and the research conducted within the scope of the project after the participants join in the 'Effective Communication with Immigrants' training. With the creation of an in-service training module, the training content received from the University of Roma Sapienza could be shared with all public employees, working in the field of migration in Turkey. Akdeniz University will also contribute to the educational methodology. The in-service training module will be requested by the AMM, to be published in the e-academy section of the official website of the Ministry of Interior.

Output | 07

Output 07 | Teaching COMMIGRANT

‘Teaching COMMIGRANT’ (O7) is about enriching the educational content of vocational training in higher education that can support the development of communication skills with immigrants. It contains the approaches, exercises, tools, activities, methods that are currently in use in social and educational work practice across Europe. This output will promote the development of the communication skills of vocational training students. Akdeniz University will be the leading organization and the University of Roma Sapienza will contribute for this output.

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Output | 08

Output 08 | Developing a Regional Communication Strategy

Developing a Regional Communication Strategy (O8) is the most important output in the project. In the writing process of this project, the websites of the immigration offices serving in Europe were examined to get information about the situation of this subject in European countries; the negative experiences of immigrants in these institutions were monitored through the comments made by migrants on the internet. It has been noticed that the comments of immigrants in different countries and cities contain common expressions; it was observed that these common expressions focused on concepts such as racism, hatred, discrimination, impatience, ethnocentrism, arrogance. Immigrants that express their communication difficulties in a similar way indicate that the needs are global. Therefore, although the focal point of the Commigration Project is the local needs, the information gained from the research has made it inevitable for the project to gain a transnational dimension. Contribution to a global solution is required to solve a global problem. For this reason, the Antalya Provincial Directorate of Migration Management will create an international standard of behavior and communication strategy for employees.

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Output | 09

Output 09 | Developing and Implementation of Service Quality Evaluation Surveys

After O1, Developing and Implementation of Service Quality Evaluation Surveys (O9) will be carried out. By analyzing the service quality of the employees, O9 aims to get the opinions of which skills, abilities, and knowledge of the staff need to be improved to develop effective communication between immigrants and employees. The O9 can contribute to improving the service quality of employees in institutions responsible for migration management in EU countries. With the service quality scale, immigration offices around the world can evaluate their services.
The service quality evaluation survey will be applied twice to immigrants receiving service at immigration offices. The first survey will be done before C1 training in Turkey, Italy, Finland, and Romania. The second survey will be done in each country after E1, E2, and E3. Thus, the service quality will be determined in two different periods. At the same time, these surveys will provide the opportunity to compare the service offered before and after the training.
Its implementation will be carried out by Akdeniz University, APDMM, the University of Roma Sapienza, LFI, and ADJSM. The data to be obtained from the surveys will be analyzed and reported by Akdeniz University.