PROJECT'S OUTPUTS
Output | 01
Output 01 | Needs Analysis
This output has been incorporated into the 3rd output due to its cancellation by the Turkish National Agency during the evaluation phase.
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Output | 02
Output 02 | Preparation and implementation of questionnaires to the Target Group and Partners
Antalya Metropolitan Municipality monitored and evaluated the COMMIGRATION project with 6 partners from different European countries.
Two approaches were adopted for the evaluation process:
1- Process Based Approach: Here the project process and progress was followed. In this approach, feedback from the partners on the activities realized in line with the project roadmap and timeline was received and the satisfaction of the partners was measured. Evaluation surveys ensured that the project was functioning and that project-wide problems were identified and intervened in a timely manner.
2- Results Oriented Approach: Here the focus was on the products of the project. The quality of adaptation, content and relevance of the project outputs to the target audience were analyzed.
In order to measure the effectiveness of the project, Antalya Metropolitan Municipality developed evaluation questionnaires to be administered to partners and target groups and prepared Evaluation Reports.
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Output | 03
Output 03 | Developing the Training Content, Program and Materials
The COMMIGRATION Project focuses on developing educational content, programs, and materials for the primary training activity led by Sapienza University of Rome. The output explores communication challenges between migrants and public institution employees, emphasizing three dimensions: Identity, culture, and otherness. Factors like social representations, cultural disparities, and stereotypes impact this communication.
The training aims to enhance participants' understanding of communication complexities through theoretical concepts and practical application. Structured into five modules, it covers intercultural relations, communication, subculture, gender dynamics, representations, and the role of cultural mediators in public offices.
Overall, the training aims to encourage public employees to understand migration complexities and improve interactions with migrants by fostering empathy and best practices in communication.
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Output | 04
Output 04 | E-Learning Modules
The E-Learning Module (June 10-19, 2022) broadens access to the training at Sapienza University of Rome. Collaborative efforts from Learning for Integration ry, Sapienza University, and Akdeniz University led to the Modules creation. The module covers 6 courses, including foundational aspects, intercultural relations, communication, subculture, gender, and public institution communication. Each course concludes with a 10-question test; an 8/10 score unlocks subsequent modules. Registration on the COMMIGRATION Project website or the Commigration E-learning Module app grants access. While an Android app was successful, IOS development faced constraints. The module aims to enhance communication between migrant populations and public institutions, promoting inclusive practices and intercultural understanding.
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Output | 05
Output 05 | Short Videos
The output of the short videos was meticulously crafted through the insightful interviews conducted with migrants, delving into their encounters with accessing public institutions and navigating the processes within. These contents were amalgamated, portraying a comprehensive view. Spearheaded by the Association for Intercommunal Development of Satu Mare District, the coordination of this output involved active engagement from all project partners.
This output was prominently featured in each multiplier event within the project and disseminated across various institutions and organizations, owing to the concerted efforts of the Satu Mare District Association for Intercommunal Development. By witnessing firsthand the tribulations faced by foreigners and the intensity of their emotions, public servants and local communities were encouraged to foster empathy, thereby contributing to understanding of the migrant experience.
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Output | 06
Output 06 | In-service Training Module
The in-service training module, coordinated by the Antalya Provincial Immigration Authority in collaboration with Akdeniz University and Antalya Metropolitan Municipality, aims to bolster employees' professional skills and institutional capacity.
The training material comprises two components:
Facilitator's Guide: Offers steps for facilitators, theoretical explanations, adult education principles, process management, and underlying theories to empower trainers. It equips them to handle group dynamics, time management, and challenging participants.
Participant Handbook: Simplified explanations of training modules for effective content comprehension among public employees attending the training.
This comprehensive program, designed with diverse learning tools, aims to fortify institutional capacity and enrich employees' professional competencies. Tailored for enhanced comprehension and practical application, it fosters learning and development within the organization.
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Output | 07
Output 07 | Teaching COMMIGRANT
Teaching Commigrant is created by Akdeniz University and involves the process of accrediting the educational content prepared by Sapienza University into an undergraduate course. Although Teaching Commigrant was initially planned as an undergraduate course for the Akdeniz University curriculum, it was implemented as both an undergraduate and graduate course due to the richness of the content and the research-oriented nature of the topics covered.
1. Multicultural Communication (Formal Education, Undergraduate Course)
2. Multicultural Communication, Migration and Tourism (Formal Education, Master's Course)
The Teaching Commigrant output is one of the most important outputs that proves the sustainability of the project. It constitutes the training infrastructure of the personnel who are not yet active in the field but will be in effective communication with foreigners.
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Output | 08
Output 08 | Developing a Regional Communication Strategy
'Effective Communication Strategy with Immigrants' was developed for public offices serving to immigrants. It identified communication touchpoints, analyzed modalities used, and feasible methodologies, tackled problematic areas. Drawing from partner insights, it analyzed migration institutions across Italy, Romania, Finland, and Turkey, identifying communication phases and strategies for cultural disparities.
Surveys and interviews with immigrants and institution employees revealed perceptions: immigrants felt staff were impatient and uninformed, while employees observed immigrants relying on unknown sources. The strategy aims to standardize communication, fostering a common language and reducing personalized approaches. It offers practical guidance for staff to communicate effectively and sensitively with migrants.
This strategy, rooted in human rights, can applicable to any European public offices serving immigrants, promoting respectful and inclusive communication practices.
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Output | 09
Output 09 | Developing and Implementation of Service Quality Evaluation Surveys
In 2021, 135 questionnaires gauged immigrant satisfaction across partner countries' public offices. These aimed to assess institution competence and staff communication pre-training. Analysis revealed significant differences in service perception among participant countries (p<0.05). Rankings from high to low satisfaction were: Satu Mare (4.37), Rome, Helsinki, and Antalya (3.58).
Post-trainings in 2023 involved 117 surveys, maintaining the questionnaire from 2021. Antalya used a locally tailored module (IO6), Satu Mare and Helsinki employed Effective Communication with Migrants Training (C1), while Rome acted as a control group. Comparison revealed shifts in satisfaction rankings: Antalya (4.37), Satu Mare, Helsinki, Rome (4.26). The surveys tracked pre-test to post-test changes post-training.